Get in Touch With Us
Got a question about something you have read on Non Gamstop Casinos, spotted an outdated detail, or want to suggest a brand we should look at? This page covers how to reach us and the sort of enquiries we can help with.
The Best Way to Reach Us
Email is the most reliable route for getting a response. Send your message to [email protected] and a member of our editorial team will read it personally. We do not rely on automated replies, so it may take a short while to hear back, but every message gets a genuine response rather than a canned one.
If you can, tell us upfront what your message relates to — a specific brand, a bonus term, a payment method, or something else entirely. It helps us route your query to the right person and answer it properly the first time.
What You Can Get in Touch About
We hear from readers for all sorts of reasons. Common ones include:
- Questions about a listed casino — how a welcome offer works, what games are on the site, or how withdrawals are typically handled.
- Corrections — if a bonus figure, rating, or piece of information on the site looks out of date, we want to know so we can check it and update it where needed.
- Suggestions for coverage — if there is a topic around gambling sites not on Gamstop that you think deserves more explanation, tell us.
- How we rate and rank sites — if you would like more detail on the criteria behind our comparisons of casinos not on Gamstop, we are happy to explain our approach.
- Concerns about your own play — if you or someone close to you is worried about gambling habits, mention this in your message and we will point you towards relevant support resources rather than editorial content.
A Word on What We Do and Do Not Cover
Non Gamstop Casinos is an independent comparison resource focused on casinos not on Gamstop, betting sites not on Gamstop, and the wider range of options available to UK players outside the self-exclusion scheme. We are not a support service, a payment processor, or a customer service desk for any individual casino brand. If your enquiry relates to a specific account issue — a deposit, a withdrawal, or a bonus dispute — the fastest route is usually the casino's own support team, since we do not hold account information and cannot intervene in individual transactions.
Where our content recommends particular operators, some of those links may earn us a commission if you sign up. This never affects how we rank or write about a brand — our ratings reflect the same research process across every operator we cover. You can see how our top picks compare on our trusted non Gamstop casinos page, which is kept up to date alongside reader feedback we receive here.
What Happens Once You Send a Message
Every message is read by a real person, not filtered through automated scripts. We aim to reply within a couple of working days, though this can stretch slightly during busier periods. If your query needs input from more than one team member — for example, a factual check against a specific casino's terms — it may take a little longer, but we will always come back to you.
Before You Write In
A few readers write in with questions we can usually answer faster through the site itself. If you are trying to decide between operators, our comparison of trusted non Gamstop casinos in the UK covers payment methods, bonus structures, and game selection side by side, which may save you a wait for a reply. That said, if you have looked and still cannot find what you need, get in touch — we would rather answer a question twice than leave a reader guessing.
Whatever the reason for writing, thank you for taking the time to reach out. Reader feedback shapes how we test, rank, and describe casinos not on Gamstop, and we read every message that comes in.
Gambling is for players aged 18 and over. If you have self-excluded, consider whether returning to gambling activity is the right choice for you, and reach out to a support organisation if you would like guidance.